1. Introduction
iCare Aged Service Pty Ltd ("we", "us", "our") is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Information about your NDIS plan and support needs
- Health and medical information relevant to providing services
- Emergency contact details
- Payment and billing information
3. How We Collect Information
We collect personal information through:
- Our website enquiry form
- Phone conversations and emails
- Face-to-face meetings
- Referrals from support coordinators or other providers
- NDIS participant portals and documentation
4. How We Use Your Information
We use personal information to:
- Provide NDIS support services to you
- Communicate with you about our services
- Process payments and manage billing
- Comply with NDIS requirements and reporting obligations
- Improve our services and operations
5. Disclosure of Information
We may disclose your personal information to:
- The NDIA and NDIS Quality and Safeguards Commission
- Your support coordinator or plan manager (with consent)
- Healthcare providers involved in your care
- Government agencies as required by law
We do not sell or rent personal information to third parties.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
- Secure storage of physical and electronic records
- Password protection and access controls
- SSL encryption on our website
- Staff training on privacy obligations
7. Access and Correction
You have the right to access and correct your personal information. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.
8. Complaints
If you have a complaint about how we handle your personal information, please contact us. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
For privacy-related enquiries or requests, please contact us:
iCare Aged Service Pty Ltd
Email: admin@icareagedservices.com.au
Phone: +61 450 373 633
10. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
Last updated: April 2026